We have a 15 days return policy, which means you have 15 days after receiving your item to request a return.
Your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging.
To start a return fill the form below
When your return is accepted, we’ll send you a return address, with instructions. Items sent back to us without first requesting a return may not be accepted.
You can always contact us for any other return enquires at: info@metralondon.com
Damages and issues :
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
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Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return. once approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.