SHIPPING & RETURNS

SHIPPING

All our products are shipped from the UK 

  • Items ordered after 4:00 PM will be processed the next business day after payment confirmation.

  • Items labelled as out of stock will become available at a later date.

  • Orders are not processed on weekends and holidays.

  • Sorry, but we don’t ship orders to P.O. Boxes.

 

Once your order is dispatched, you will receive a confirmation email with a tracking number.

Shipping time begins when the shipping confirmation email is received.

Shipping times and cost  :

 

  • UK shipping  1 -2 business days (Free)

 

  • International shipping  2 -5 business days.

  Orders over £500: Free international shipping

  Other orders: Price at checkout

RETURN & EXCHANGE

We have a 21 days return policy, which means you have 21 days after receiving your item to request a return.

Return postage is free for UK orders only.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


To start a return, you can contact us here.

 

When your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return may not be accepted.


You can always contact us for any other return enquires at: info@metralondon.com

Damages and issues : 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 

We will notify you once we’ve received and inspected your return. once approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 Tax and Duties.

Products shipped outside the UK  may be subject to local taxes and customs duties. 

All prices are Exclusive of local sales tax and duties and it's the customers responsibility to pay them.